The Branch Manager acquires new and builds existing member relationships, retain member relationships, to enhance the service, loyalty and sales core competencies in the organization. Growth of profitable members who benefit the overall cooperative is key. The incumbents work in concert with Marketing in laying out branch regional marketing plans that support the Andrews brand name directed at achieving growth and service objectives. This position is responsible for improvements in Branch profitability, ATM service and profitability for the branch.
The position’s essential duties include the following:
Supervises, coordinates, and monitors daily activities of the Tellers, Member Service Representatives and/or Universal Branch personnel.
Leads staff in the areas of membership expansion and retention through integrating products and services with the members’ needs.
Ensures appropriate staffing levels to service projected business volume through the preparation of work schedules. Issues instructions, assigns duties and reviews work to ensure efficiency, accuracy and compliance with established policies and procedures
Ensures that branch cash limits authorized by the Board of Directors are not exceeded
Ensures that members are provided exceptional service as measured by annual and periodic external/internal audits; regular and interim management reviews or procedures; as well as balancing, teller wait and transaction times reports and member surveys
Ensures that staff receives appropriate development opportunities by scheduling them for various training classes.
Conducts regular staff meetings for training and informational purposes.
Partners with Human Resources in the hiring, performance management, and separation process as necessary and offers counseling to existing staff as required.
Adheres to approved departmental budget limitations.
Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level. Actively participates in community to market and promote Andrews Federal. Support business development initiatives in partnership with Marketing. Performs out of branch business development while maintaining in branch sales and service.
Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage
Interacts with co-workers, supervisors, members, and outside contacts in an appropriate, professional manner which projects a positive image of the department and Andrews Federal.
Requires Bachelor’s Degree in Business, Finance or a related field
This position requires two years of managerial experience.
Three to five years’ experience in a retail branch, to include a minimum of two years in a supervisory role in a comparable branch – measured in terms of deposit base, loan balance, staff complement and transaction volume.
As a manager, must have demonstrated ability to achieve sales goals of deposit and loan products, develop new business and to ensure compliance of financial laws, regulations, and policies.
Requires excellent organizational, interpersonal, verbal, and written communication skills, as well as an attention to detail.
Must be highly motivated and have the ability to maintain confidentiality.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.