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Guest Service Agent

The Claridge Hotel is looking for a Guest Service Agents to make our guests feel welcome and ensure they have a pleasant and comfortable stay at our hotel. We have part time and seasonal positions available with possible full time opportunities.

Responsibilities

  • Provide upscale guest service experiences for guests throughout their stay
  • Ensure guests are properly greeted upon their arrival
  • Check-in and check-out guests, make reservations and financial transaction
  • Promptly address guests’ requests, like in-room dining, housekeeping services, ect.
  • Follow up on all guest requests through HotSOS application
  • Follow up with each guest after check in to ensure guest satisfaction
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
  • Inform guests of our hotel outlet services and dining options
  • Promote all hotel amenities
  • Examine daily duties, assign tasks and check on progress
  • Recommend local tourist spots, including places to dine, shop and sight-see
  • Report all guest issues in the own it solve it log


Skills

  • Proven work experience as a Guest Service Agent or similar role
  • Hands-on experience with Hotel Management software Opera is a plus
  • Proficiency in English; knowledge of other languages is a plus
  • Customer service drive with outstanding communication and active listening skills
  • Excellent problem-solving and multitasking skills
  • Ability to work flexible hours
  • Strong sense of responsibility and a professional presentation

Additional Info

Job Type : Part-time, Seasonal

Education Level : High School

Experience Level : Entry Level

Job Function : Customer Service, General

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Job Posting is a CCSNJ Member-Only Benefit.

If you are interested in joining the Chamber, please contact:

Heather Sanderson, Director of Membership at (856) 424-8980.

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