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Help Desk Specialist

We are currently seeking a Help Desk Specialist technician to join our team!


We are a growing cybersecurity and IT company supporting small to mid-size businesses locally, nationally and internationally.


The candidate would have to flexibility to work from home completely, work in our office, or a mixture of both.


The candidate needs to have very strong customer service and technical abilities. Must be a self-starter and focus on first time resolution of service issues. Ability to escalate tickets in the proper method to ensure high level of customer satisfaction is a must.


Responsibilities:


  • Provide technical assistance with server, software, networking, firewall, phones, and tablets remotely
  • Resolve issues for clients via phone, chat, electronically
  • Recommend hardware and software improvements to clients
  • Track customer issues and resolutions to completion
  • Escalate tickets in a timely manner and when needed
  • Close all tickets in a timely manner with correct detail, grammar
  • Perform other projects as assigned


Qualifications:


  • Minimum 3 years previous experience in IT help desk service
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Ability to work in fast paced, high performance environment
  • Ability to multitask on multiple tickets and shift priorities as required
  • Attention to details


Skills


  • Strong experience in TCP/IP network skills
  • Strong knowledge of Office 365, One Drive, Teams and SharePoint
  • Strong knowledge of Windows 10
  • Experience with Cisco Meraki
  • Experience with email filtering technologies
  • Experience with advanced endpoint protection technologies
  • Experience with backup technologies
  • Experience with iPhone and iPad
  • Experience with Android phones and tablets
  • Experience with local and network printing troubleshooting and resolution
  • Experience with managed malware/anti-virus software and removal
  • Experience with Apple desktops and laptops helpful
  • Experience Windows 2016 and Windows 2019
  • Experience with VMWare
  • Experience with Microsoft Azure

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : Mid to Senior Level

Job Function : ""

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