We are currently seeking a Help Desk Specialist technician to join our team!

We are a growing cybersecurity and IT company supporting small to mid-size businesses locally, nationally and internationally.

The candidate would have to flexibility to work from home completely, work in our office, or a mixture of both.

The candidate needs to have very strong customer service and technical abilities. Must be a self-starter and focus on first time resolution of service issues. Ability to escalate tickets in the proper method to ensure high level of customer satisfaction is a must.

Responsibilities:

• Provide technical assistance with server, software, networking, firewall, phones, and tablets remotely
• Resolve issues for clients via phone, chat, electronically
• Recommend hardware and software improvements to clients
• Track customer issues and resolutions to completion
• Escalate tickets in a timely manner and when needed
• Close all tickets in a timely manner with correct detail, grammar
• Perform other projects as assigned

Qualifications:

• Minimum 3 years previous experience in IT help desk service
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Ability to work in fast paced, high performance environment
• Ability to multitask on multiple tickets and shift priorities as required
• Attention to details

Skills

• Strong experience in TCP/IP network skills
• Strong knowledge of Office 365, One Drive, Teams and SharePoint
• Strong knowledge of Windows 10
• Experience with Cisco Meraki
• Experience with email filtering technologies
• Experience with advanced endpoint protection technologies
• Experience with backup technologies
• Experience with iPhone and iPad
• Experience with Android phones and tablets
• Experience with local and network printing troubleshooting and resolution
• Experience with managed malware/anti-virus software and removal
• Experience with Apple desktops and laptops helpful
• Experience Windows 2016 and Windows 2019
• Experience with VMWare
• Experience with Microsoft Azure