MHS Lift Launches Unique Customer Web Portal to Streamline Service & Repairs
My Fleet 365 provides customized support and in-depth reporting via web and mobile app
PENNSAUKEN, NJ (October 20, 2021) – MHS Lift, Inc., an award winning, nationally-recognized material handling equipment company, recently launched a brand-new, completely custom service web portal and mobile application that allows customers to stay up to date throughout every step of the service and repair cycle.
My Fleet 365 provides a unique, seamless experience for service and repairs. Customers can use the app to place service orders by scanning a QR code on a forklift, and then manage and track orders right from their mobile device. My Fleet 365 works intuitively with MHS Lift’s service database, granting customers access to all their company’s information 24/7, 365 days a year.
“With the goal of creating a portal that was seamlessly integrated with all of the information we have available, we brainstormed, researched and implemented features that we feel each customer would want to know at every step of the service and repair cycle – regardless of the size of the business,” says Andy Levin, President, MHS Lift. “And we want our customers to hold us accountable because we stand by our amazing service. That’s why customers can use My Fleet 365 to review our average completion time or average jobs completed within a 24-hour window.”
Other reporting includes a cost breakdown of their warehouse fleet, and year-by-year spending comparison on service. My Fleet 365 will also enable businesses to measure their service level using the all-new Key Metrics Reports.
Other My Fleet 365 features include:
- Customized look and reporting for each client
- Real-time status of open jobs and ETAs of service parts
- Multiple options for placing any service request
- QR code capability in the mobile application
- Invoice capabilities
- Preventative maintenance
- Cost breakdown of fleet
“MHS Lift is dedicated to bringing the highest level of customer service to each of our clients while providing optimal solutions to increase productivity, operate efficiently and ultimately make every business more money,” says Brett Levin, Vice President, MHS Lift.
About MHS Lift
For over 50 years, MHS Lift has provided warehousing and distribution solutions to enhance efficiency and productivity. Its diverse client base includes Fortune 100 companies as well as regional clients in industries such as food and manufacturing. MHS Lift also provides new and used forklifts, aerial equipment, floor cleaning equipment, personnel carriers, rental and parts and maintenance. For more information, visit www.MHSlift.com.