M E M O R A N D U M

TO:                       Members of the Joint Senate Labor and Higher Education Committee

FROM:                 Hilary Chebra, Director, Government Affairs, CCSNJ

RE:                        AI in the Workforce 

Artificial intelligence is rapidly becoming one of the most transformative technologies affecting the modern workplace. While discussions surrounding AI often focus on its long-term implications, it is important to recognize that many businesses across South Jersey are only beginning to explore how AI can be incorporated into their operations. For a significant portion of our membership, AI remains an emerging tool rather than a fully integrated business practice.

Across industries employers are evaluating AI's potential to improve efficiency, streamline administrative functions, enhance customer service, analyze data more effectively, and support employee productivity. In many cases, businesses are utilizing AI to assist workers with routine tasks, allowing employees to focus on higher-value responsibilities that require human judgment, creativity, relationship-building, and problem-solving.

Importantly, our members view AI as a tool to augment their workforce rather than replace it. Businesses are exploring ways to leverage AI to strengthen competitiveness, improve service delivery, and address ongoing workforce challenges, including labor shortages in certain sectors. Employers recognize that successful AI adoption will depend on maintaining a strong workforce equipped with the skills necessary to work alongside emerging technologies.

At the same time, many companies remain in an exploratory phase. Employers are developing internal policies, assessing cybersecurity and data privacy considerations, evaluating potential legal and compliance risks, and determining how AI can be responsibly implemented within their organizations.

As policymakers consider the future of AI in New Jersey, CCSNJ encourages a balanced approach that supports innovation while providing businesses with clear guidance and reasonable safeguards. Overly restrictive regulations at this early stage could inadvertently discourage investment and hinder the ability of New Jersey employers to remain competitive in a rapidly evolving global economy. Instead, we believe the state should prioritize workforce development, digital literacy, and partnerships between industry, educational institutions, and government to prepare workers for the changing demands of the labor market.

CCSNJ appreciates the Committee's attention to this important issue and looks forward to continuing to work with policymakers, employers, educators, and workforce development partners as New Jersey navigates the opportunities and challenges presented by artificial intelligence.