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Position Papers

New Jersey Call Center Jobs Act

Labor Mandates

The CCSNJ opposed S-1780 (Diegnan/Turner) / A-1992 (Sumter/Eustace) otherwise known as the “New Jersey Call Center Jobs Act,” which requires any employer that relocates a call center, or transfers one or more facilities or operating units comprising at least 20 percent of a call center’s total operating volume to one or more foreign countries, to notify the Commissioner of Labor and Workforce Development at least 90 days prior to the relocation or transfer. The bill also requires any employer with a call center in New Jersey to maintain a staffing level capable of handling 65 percent of the telephone calls, emails, or other electronic communications when measured against the previous six-month average volume of those operations for calls originating in New Jersey or from a New Jersey-based customer.

The bill was sent to Governor Phil Murphy’s desk January 13, 2020 and signed by the Governor on January 21, 2020.

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For any Government-related comments, questions or suggestions please contact:

Hilary Chebra 

Manager, Government Affairs, CCSNJ

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