Location:  Marlton, NJ Office

Take Flight Learning continues to grow, and we're seeking an experienced Account Manager with attention to detail and a passion for changing lives.

This role is a critical link between Take Flight Learning’s prospective clients, established customers and its sales team. With guidance from the sales staff, the Account Manager is responsible for managing key elements of the sales and customer relationship processes. This position requires a high level of detail and involves personal interaction with the sales team, trainers, customer support staff, prospects, and clients.

Responsibilities:

• Gain knowledge of our products and services to speak with clients/customers.
• Support sales team with internal requests.
• Coordinate logistics with sales staff and clients for scheduled programs/events.
• Assist customers with online orders, order status, product inquiries, billing questions, etc.
• Process orders taken via phone or email.
• Maintain current and accurate notes/records on customers in our CRM system.
• Respond in a timely fashion to internal staff and customers.
• Complete additional projects outside of customer and sales support.

Qualifications:

• Previous account management or customer support experience in an office environment.
• Comfortable in a fast-paced environment with the ability to manage multiple priorities.
• Ability to take initiative with minimal detailed direction.
• Strong attention to detail, proactively preventing errors and solving problems.
• Excellent interpersonal skills via phone and email.
• Ability to understand customer needs and requirements and relate those needs to sales staff.
• Computer literate and current on new technology. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams); Adobe              Acrobat; and Zoom.
• Positive and upbeat demeanor.

Join Take Flight Learning to make a difference and be a part of a company that has repeatedly been recognized as a Best Places to Work and Fastest Growing organization.

Please Submit Resume:

bholt@takeflightlearning.com

An Equal Opportunity Employer