Job Title: Claims Escalation Specialist 

Location: ARC Global Risk HQ, Cherry Hill, NJ

Full Time, M-F, 9-5:30

Remote after Approximately 4 Week Training Period in Office

About Us:

At ARC Global Risk we specialize in providing comprehensive claims and reputation management services. We’re dedicated to resolving claims efficiently and effectively, with a focus on technology, accuracy, empathy, and client satisfaction. As we continue to grow, we are looking for highly motivated and detail-oriented individuals to join our team.

Position Summary:

As a Claims Escalation Specialist, you will be the first point of contact in the claims process, ensuring accurate and timely review of new claims. You’ll play a key role in setting the tone for a positive claim experience while ensuring all necessary information is captured and verified.

Please Note: This role includes a structured in-office (Cherry Hill, NJ) training program lasting approximately 4 weeks. Upon successful completion of the training, you will be eligible to work remotely as a Claims Escalation Specialist. 

Key Responsibilities:

• Receive, review, and process claims from clients, insurers, and third parties.
• Accurately enter claim details, supporting documentation, and photos into our claims management system.
• Verify property damage information, assess completeness of submissions, and follow up on any missing details.
• Communicate professionally and empathetically with clients, property owners, and vendors to gather additional information.
• Maintain accurate and up-to-date electronic records, ensuring compliance with company policies and industry regulations.
• Collaborate with supervisors, property inspectors, and other team members to facilitate efficient claims handling.
• Provide clear and helpful updates throughout the claims intake process.
• Support additional administrative tasks and special projects as needed.

Qualifications:

• Bachelor’s Degree; knowledge of insurance, property claims, or related fields are a plus.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Must be able to obtain state licensure as a claims adjuster.
• Proficiency in Microsoft Office.
• A client-focused mindset with a commitment to providing excellent service.

What We Offer:

• Competitive salary ($45–50k) and comprehensive benefits package.
• Opportunities for growth, advancement, and professional development.
• Supportive and inclusive work culture.
• Flexible work arrangements, including hybrid and remote options after successful training completion.

Please send resumes to Nancy McLaughlin, Human Resources Manager, at nmclaughlin@arcclaims.com