JOB SUMMARY: 

Reports to the Director of Quality Management.  The CTS is responsible for the implementation of specific quality management systems and employee trainings used to minimize risk in all areas of operations, and to assure safety for service recipients, employees, and the agency thus continuously promoting quality services.

ESSENTIAL FUNCTION/DUTIES:

Ensures that federal, state and local regulations are maintained.

Monitors state licensing regulations on an ongoing basis at program locations

Submits corresponding reports regarding visits

Responsible for:

Reviews ISP objective training record to ensure accuracy and compliance with Funding regulations.

Gives feedback to site personnel to make corrections.

Samples service log notes to ensure in compliance with community care waiver for billable services.

Administers electronic care record as needed to update employee records, manage service log entries and troubleshoot.

Facilitate Training when applicable:

Maintains training site locations in safe, clean order and observe all rules as requested by the building(s) owners.

Adheres to DDD and 21 Plus policies with regard to training content, schedules and procedures.

Administers post tests and training evaluations to measure trainees’ progress and to evaluate effectiveness of training.

Responsible for Incident Report Coordination:

Chairs Incident Review Committee and Special Review Committee

Ensures meetings take place.

Disseminates document listing incidents to be reviewed to ensure participants are prepared.

Reviews incidents using root cause analysis.

Tracks follow up and recommendations from incident review committee.

Documents meeting minutes and data entry in client records.

Disseminates minutes post meeting.

Works with Director of Quality Management to identify trends and interventions

Reviews posted incidents and adds to Incident Review Committee or Special Review Committee Minutes as appropriate. 

Provides coverage reviewing, posting and submitting Unusual Incident Reports (UIR) to DDD per funder requirements; alerts Departmental Director of concerns prior to submitting to DDD, in absence of Operations Administrator

Interacts with DDD regional UIR coordinators in a professional manner

Participates and conducts investigations of allegations of Abuse, Neglect, Exploitation, and/or Rights Restriction

Follows field recognized methods for gathering information and interviews

Maintains detailed records of investigation

Completes Summary of investigation for DDD as well as recommendations for 21 Plus to address concerns in staffing, systems, and or policies

Maintains highest level of confidentiality and adheres to related department of labor regulations and 21 Plus Inc. personnel policies in regard to staff actions.

Advocates in the best interest of individuals.

Works a flexible schedule of 40 hours per week scheduling appointments when necessary which include nights and weekends to meet the training and investigation needs of the agency.

Keeps current with industry standards and advances in field:

Attends meetings, trainings and/or workshops as required.

Communicates pertinent information regarding the above to the Director of Quality Management.

Cooperates fully with licensee and Department of Human Services staff in any inspection or investigation

Performs other duties as requested by the Director of Quality Management and/or Executive Director.

QUALIFICATIONS/EDUCATION:

Must be at least 18 years old, have a valid NJ Driver’s License with an acceptable record of safe driving

Bachelor’s Degree from an accredited college or university preferred

  Minimum 3 years’ experience in work involving persons with disabilities

  Experience in employee training

PLUS

• Excellent verbal and written communication skills.
• Strong interpersonal and leadership abilities.
• Excellent planning and organizational skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Must be able to work independently and as a team player.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite and database programs.

UPON EMPLOYMENT:

• Physical exam stating applicant can perform duties of the job.
• Proof of negative drug test results.

• Proof of Mantoux skin test showing negative results.

• Ability to pass a Child Abuse Record Information (CARI) check.
• Ability to pass a background check (fingerprinting, DHS Central Registry, Medicaid Fraud Exclusion List)