21 Plus is looking for a Director of Operations to oversee our residential and day programs.  The Director of Operations is responsible for the oversight and compliance of all 21 Plus residential and adult training center programs with agency, state, federal, and Medicaid regulations.  This role will provide guidance and leadership to direct reports by promoting professional growth.  The Director of Operations ensures fiscal and program services goals are achieved according to agency, DDD and OLI, policies, practices and procedures.

Location: Admin Office in Manchester, NJ

Salary Range: $92,000 - $94,800 annually

Benefits: 21 Plus offers medical, dental, vision, as well as life insurance benefits.  With enrollment in our medical plan, employees will be enrolled in the Health Reimbursement Account (HRA).  We offer the opportunity to enroll in the 403(b), voluntary Aflac policies, sick time, and paid time off.

Director of Operations Responsibilities:

- Developing, reviewing and recommending improved operating policies and procedures and ensuring implementation and compliance

- Developing and implementing a framework for residential programs in compliance with DDD licensing, Department of Labor and other Government regulatory or funding bodies as they pertain to 21 Plus, Inc.

- Evaluating present services and assessing needs in order to recommend to Executive Director to propose modification or expansion of services.

- Formulating, in concert with Executive Director plans, programs, and policies governing 21 Plus to enhance client services.

- Providing program support to all 21 Plus programs/employees on a daily basis while utilizing
     the appropriate chain of command.

- Directly supervising residential SPAs, Behavior Specialist, BCBA, MCM(s), and the Operations Administrator

- Performing various administrative duties (reviewing schedules, attending meetings, ISP/IHP review, backup on-call, etc.)

- Ensuring compliance with all aspects of state inspections with various departments, including but not limited to, Office of Licensing Inspection (OLI), Provider Performance Monitoring Unit (PPMU), Critical Incident Monitoring Unit  (CIMU), Special Response Unit (SRU)

- Assisting in providing support for families and significant others through parent meetings, respite services, and newsletter.

- Renewing Annex A’s annually per Division of Developmentally Disabilities timelines

- Coordinating expansion projects from beginning to opening of programs, working with all DDD personnel, contractors, families, individuals served, and vendors.

- Cooperating fully with DHS and any other regulatory body.

Qualifications:

• Must be at least 18 years old, have a valid NJ Driver’s License with an acceptable record of safe driving
• High School Diploma / GED (verifiable)
• Bachelor’s degree in Human Services or related field, Master’s preferred
• Five (5) years’ experience in a DDD funded program including three (3) years supervisory experience preferable in managing middle management staff.
• Experience and knowledge of preparing and working within budget limits and framework.
• Strong understanding of regulatory compliance.
• Excellent computer skills
• Must be an innovative problem solver with excellent oral, writing and organizational skills.
• Must be a strong advocate for the individuals served by 21 Plus.
• Demonstrates an understanding of the Agency’s philosophy and mission statement.
• Excellent verbal and writing skills.
• Excellent organizational skills.
• Demonstrated proficiency in facilitating inter-program communication.