TITLE: Merchandise Assistant Manager

DEPARTMENT: Retail

CLASSIFICATION: Full Time, Exempt

Summary: 

The Merchandise Assistant Manager will lead the daily operations of the Gift Shop and H2O Photo departments. In addition to monitoring, analyzing and resolving guest concerns, you will also help develop and execute projects aimed at enhancing revenue, guest experience and team member experience.

About us: As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

What you'll do: 

• Oversee the daily functions of the Gift Shop and H20 Photo departments
• Coach, guide, and create an environment where people work as a team, and empower each other by being patient, kind, humble, respectful, selfless, forgiving, honest and committed when interacting with one another and the guests
• Work collaboratively with other departments including but not limited to Marketing, Husbandry, Safety, Security, Guest Experience, and Guest Services.
• Inspect all merchandise locations prior to opening, throughout the day, and after closing, ensuring all areas meet the expectations in the areas of cleanliness, proper stock levels, safety, appearance, and experience
• Hold team accountable for their actions (including leadership), provide positive feedback, and ensure Adventure Aquarium standards are met
• Assigning team responsibilities (stocking, register operations, cycle counts, etc..)
• Inventory Management includes receiving merchandise, cycle counts, and vendor communication, and making sure the photo and gift shop inventory levels are adequately maintained
• Assist Manager in hiring process and Supervisors with training employees
• Assist the Manager with customer service initiatives, team direction, and solving operational problems
• Coordinate with Corp buying team and photo team regarding inventory, programs, fixture setup and floor layout
• Develop and execute projects to improve revenue, guest experience or team member experience
• Monitor guest feedback to look for guest trends and use good judgment to resolve onsite complaints to the guest's satisfaction
• Perform team member duties as needed
• Resolve guest concerns as needed
• Attend all Aquarium training programs and demonstrate an ongoing understanding of animals, exhibits, programs, visitor information, offers, and policies/procedures
• Ensure all paperwork is properly filled out and filed at end of each day
• Comply with safety and security directives, policies and procedures
• Perform additional duties as assigned

What you'll bring: 

• 4-6 years previous customer service experience required, ideally at a high-volume attraction, restaurant, retail environment theme park, museum, hospitality, or sports franchise
• 2-3 years of supervisory experience
• High school diploma or equivalent
• Photography experience preferred
• Outstanding customer service and conflict resolution skills
• Friendly, outgoing and proactive approach
• Genuine interest in communicating with and assisting others
• Ability to work as a member of a team
• Ability to work weekends mandatory, with an occasional evening and holiday
• Technical or computer skills a plus
• Ability to handle and account for large sums of money

Who You Are 

You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.

What you’ll get: 

• Competitive base salary ranging from $42K-$47K
• Comprehensive benefits plan through Cigna and Guardian, first day of employment
• 401(k) and Profit-Sharing Plan after 3 months of service
• Grow U provides both fully funded tuition and tuition assistance programs
• 24 General Admission tickets annually, to be used by family and friends
• 2 weeks' vacation, 1-week personal time, 1-week sick time, 8 paid holidays; all based on a full calendar year
• Complimentary tickets to local attractions, when available
• 30% discount at our Retail and Photo areas, as well as in-house food vendors
• Training and development

Special Requirements: 

• Successful completion of a pre-employment drug testing and background investigation
• Ability to speak, read, and write effectively in English
• Allergies related to animals or plants, which might interfere with the ability to work, must be controlled by medications or protective equipment
• Able to work outdoors in all weather conditions
• Able to spend most of the workday being mobile and stationary in aquarium public spaces
• Ability to push/pull up to 50 pounds