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Performance Quality Improvement Manager (PQI Manager)

Full Job Description

Position Summary:

Support the Core Values of Ranch Hope by upholding all standards relating to quality, safety, partnership, integrity, empowerment, stewardship and compassion. Assume responsibility for the performance quality improvement program – data collection, analyzing, and reporting as well as assist with critical incident review and debriefing. Assist Director of Quality Assurance & Accreditation with safety and licensing initiatives along with tracking and monitoring compliance details related to accreditation.


· Working knowledge of NJ licensing requirements as it pertain to children’s residential and shelter programs

· Thorough knowledge of Microsoft Programs to include Excel, Word, PowerPoint and Outlook

  • Thorough knowledge of Survey Monkey or other data collection methods
  • Thorough knowledge of Ranch Hope employee policies and procedures


  • Superior written and verbal communication skills required
  • Superior organizational skills required
  • Ability to work a flexible schedule to accommodate data collection, debriefing when necessary, and other assignments as needed
  • Ability to communicate effectively and clearly with employees at all levels of the organization
  • Ability to prioritize work
  • Ability to work independently and in committees
  • Ability to maintain confidentiality and discretion dealing with data and HIPPA requirements
  • Ability to collect, track, and report on results from surveys and data collection

Duties & Responsibilities:

· Manage the PQI Plan and PQI Calendar

· Assist with reaccreditation

· Assist with the debriefing process. Meet with staff and youth and document/report findings

· Lead monthly Safety Meeting

· Assist in identifying improvement areas as a result of PQI related activities (case reviews, incident tracking, satisfaction surveys, and cottage inspections)

· Responsible for data collection, analyzing, and reporting from restraint information, outcome measures and from all stakeholders (youth, families, staff, former youth and families, external stakeholders etc.)

· Occasional off-site travel may be required

· Attend departmental meetings to ensure PQI programs are up to date and current

· Participate in Risk Management Committee meetings and related initiatives

· Deliver training on PQI during new hire orientation

· Chair PQI Committee meetings

· Provide training to coach all staff on industry best practices and for compliance with licensing and accreditation requirements

· Assist with Office of Licensing inspections and corrective action plans

· Promote and support other Quality Assurance programs and initiatives as needed

Education & Professional Experience:

  • Bachelor’s degree or equivalent experience preferred
  • Quality improvement experience preferred
  • Experience working in an accredited organization preferred
  • Survey Monkey or other collection experience is preferred
  • Working knowledge of NJ Childcare Residential and Children’s Shelter Licensing requirements
  • A minimum of two years’ experience working in a residential setting preferred

Certifications/Licenses Required:

  • Must possess a valid NJ Drivers License

Physical Abilities:

· Hearing and speaking to exchange information

· Seeing to read a variety of materials and to complete required documentation

· Dexterity of the hands and fingers to operate keyboard and office equipment

· Sitting / standing for extended periods of time

· Ability to perform and demonstrate restraints

· Ability to concentrate on subject matter for extended periods of time

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Alloway, NJ 08001: Reliably commute or planning to relocate before starting work (Required)


  • Working in a residential setting: 2 years (Required)

Work Location: In person


Working in a residential setting: 2 years (Required)


Additional Info

Job Type : Full-Time

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If you are interested in joining the Chamber, please contact:

Heather Sanderson, Director of Membership at (856) 424-8980.

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