This position is full-time, Monday-Friday from 9:00 am to 5:30 pm EST.

Job Summary:

The Sales Support Specialist is a motivated and customer-focused sales and client support to both the sales and marketing teams. This hybrid role combines proactive outreach to clients for upselling and cross-selling opportunities, administrative support to the sales team, and conducting live or virtual product demonstrations. The Sales Support Specialist is persuasive, organized, tech-savvy, and energized by creating meaningful client experiences through exceptional service.

Duties/Responsibilities:

• Manage customer inquiries and process new business in a timely and professional manner.
• Assist in lead generation activities including market research, database management, and outbound outreach.
• Compile sales reports, highlighting key metrics such as revenue, sales volume, performance, and product trends.
• Conduct live and virtual product demonstrations that clearly articulate product benefits and drive customer engagement to prospective and existing customers.
• Maintain marketing and sales collateral, ensuring consistent branding and messaging.
• Support day-to-day operations and the needs of Sales Managers and Director of Sales Operations
• Perform related duties as assigned.

Required Skills/Abilities:

• Strong aptitude and enthusiasm for collaborative team environments.
• Eagerness to work in a fast-paced, dynamic environment with changing priorities.
• Proficient in Specific Tools: i.e. MS Office Suite (Word, Excel, PowerPoint), SalesForce, Gmail/Google Workspace, PandaDoc or related Sales process software, etc.
• Able to think analytically and have excellent problem-solving skills.
• Demonstrated ability to build relationships and to establish trust with leaders and colleagues.
• Work independently and efficiently to meet client-driven deadlines.
• Able to promptly answer support-related email, phone calls and other electronic communications.
• Excellent communication (oral and written) skills: interpersonal, organizational, and presentation.
• Demonstrated ability to thrive in a tight-knit, collaborative environment where initiative and versatility are valued and rewarded.
• Self-motivated, detail-oriented and ability to take initiative.
• Great customer service skills to include the ability to handle clients with patience and tolerance.

Education and Experience:

• An associate or bachelor’s degree in business administration or equivalent experience preferred
• Previous experience in Sales Administration, or similar role.

Job Location: 

Primepoint’s Headquarters is in Westampton, NJ. This position offers a hybrid work arrangement with 2 days in the office per week (please note, on some occasions, it may require flexibility to work more days in the office if business demands require it).

About Primepoint:

Primepoint is a human resource management and payroll processing company developing and servicing technology, capable of integrating human resource management and payroll processing functionality with time and attendance, and HR consulting services for organizations with up to thousands of employees. Primepoint offers competitive wages, an excellent benefits package, and a family work environment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Primepoint, LLC is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.