McLaughlin Private Wealth (“MPW”) is an independent boutique financial advisory firm with over $600 AUM and growing, based in Mount Laurel, NJ. We provide private wealth management and advanced planning advice to clients for whom we can make a significant impact in their lives.

MPW’s custom wealth management solutions and advice is geared toward accomplished clientele in the High Net Worth (“HNW”) market including multi-generational families, professionals planning for retirement, entrepreneurs preparing for a liquidity event, women in transition through divorce or widowhood, and corporate retirement plan sponsors. We serve our clients and often their adult “children” in key areas of financial decision-making helping them preserve, safeguard and transfer wealth, take care of and protect their heirs, actively manage risk, mitigate taxes, and establish a plan of charitable giving.   Working in a fiduciary capacity, our financial, investment management and estate planning services are based on deep discovery and incorporate thoughtful, consultative, and transparent strategies that address the client’s most complicated and unique needs and objectives while fostering trust and building long-term and meaningful relationships.

Our philosophy and processes put our clients’ financial and life success front and center, planning for tomorrow while having confidence to live for today and enjoy their wealth. The firm has a high-touch and team-oriented approach to managing client relationships—everyone touches the client in some way.

We are currently a team of seven supported by deep human capital and other resources through our broker/dealer and our investment management partner. We set the bar high for ourselves and each other, expecting excellence in all we do, and we seek colleagues who share the same values. We want team players who strive to develop into the best version of their professional selves. We provide a flexible and supportive environment and care about people----our clients, our employees, and our community. If you are a team player, have compatible values and work ethic, enjoy a friendly environment where you will be an important part of a team that works hard and supports each other, then you are a good candidate for our firm.

The Position:

• Location: Mount Laurel, New Jersey
• Business: Wealth Management
• Duration: Permanent full-time
• Compensation: Competitive salary, bonus, and benefits package
• Opportunity: Learn how an established private wealth management firm serving the HNW space operates through hands-on experience with the institutional roles, resources and technology used to deliver financial planning and investment advice to clients. This includes financial planning and investment software, investment manager and broker/dealer technology platforms, custodians, product sponsors, and our wealth advisory team. Long-term growth potential is unlimited depending upon your interests and skill set. Possible career paths for this role may be Senior Client Services Associate or Client Services Manager. Or, it could be a path focused more on the analytical and relationship management side as Associate Wealth Advisor or Wealth Advisor.

The Client Services Associate (“CSA”) is a member of the firm’s Client Services Team (“CST”) and plays a crucial role in ensuring the overall satisfaction of our HNW clients through personalized attention to their service needs and providing support to the Wealth Management Team (“WMT”). The role is tasked with creating a positive client experience through one-on-one interaction with clients and working closely with the WMT following-up on client tasks and ensuring the timely completion and prioritization of same.

Operationally, the position utilizes a variety of investment, financial planning and client management technology to manage and complete tasks including our broker/dealer’s integrated advisor platform, financial planning software, CRM system, and interaction with the operational teams of our broker/dealer and investment manager. To be successful, the CSA will have to develop complete knowledge of how to efficiently and effectively execute through back office processing, the ability to manage multiple priorities at once, a deepened industry knowledge, and the ability to communicate with clients in a professional and friendly manner.

The CSA must have a professional demeanor and appearance as the role will involve direct client interaction in person, on video, and on the phone. The ideal candidate has a passion for learning about the wealth management industry, has general tenacity when assigned a project, and wants to make a positive impact during his/her tenure at our firm. Our hire is someone who is enthusiastic about owning responsibilities with a ‘can do’ attitude. In a small firm, your professional growth is what you make of it. We seek someone who understands this and will capitalize on the opportunities presented in this position to learn and become an invaluable, integral member of our team.

Key Responsibilities: 

• Client Experience - Contribute to and help shape the delivery of premier service that meets or exceeds client expectations. Assist with addressing clients' problems, questions and concerns with accuracy, thoroughness, and within specified time frames. Over time, develop a deep understanding of industry products and practices, and use this knowledge to continually enhance the level of service to clients as well as the operational effectiveness of the business. Monitor and continually be aware of how our current processes are meeting our standards of excellence, identify areas in need of enhancement, and make suggestions to ensure we are deploying best practices in our overall service delivery.
• Meeting Preparation & Follow-up – Contribute to preparing Wealth Advisors for meetings including completing forms/paperwork, assembling required data & performance reports, presentations, financial plans and investment reviews or recommendations in accordance with our meeting preparation process and organized well in advance of client meetings. Responsible for follow-up on assigned action items that result from client meetings and ensuring they are updated in our CRM workflow system.
• Investment Implementation & New Accounts – Prepare necessary paperwork, review all documents, obtain client signatures to open new accounts, complete account transfers, and shepherd through the necessary channels for approval and account opening/underwriting. Track and manage account funding process including all transfers and rollovers.
• Account Maintenance – Initiate and follow through on distributions & deposits, change of address, 401K rollovers, estate administration processing, registration changes, RMD monitoring, and other account matters.
• Workflow Tracking - Assist with monitoring workflow and maintaining reports relating to task assignment and completion. Use of CRM system to manage and monitor status of tasks.
• Problem Resolution - Proactively resolve client concerns and issues in a professional and efficient manner. Collaborate with other team members to address complex client matters.
• Compliance – Ensure compliance with internal and government regulatory as part of our day -to-day operational practices.
• Financial Planning - Work with our financial planning software (eMoney) entering data on client cases and learning how to navigate through the software, prepare reports, fix connection problems for clients and learn the extensive capabilities of this robust financial planning tool.
• Investment Management - Assist with specific projects in the evaluation of a current portfolio, new portfolio construction and proposal development. Gather case background information and existing holdings to provide to third-party investment management partners. Assist with distribution strategies and implementation, including IRA distributions to meet Required Minimum Distributions (“RMD”).
• Team Collaboration: Collaborate with other team members and participate in team meetings contributing to overall team success.

 Education and Skill Requirements:

• 2-3 years previous work experience in the financial services industry or, ideally, in a similar or related role.
• Series 7 & 63 licensed
• Bachelor’s degree, preferred in Business, Accounting, Economics or Finance preferred. GPA considered in addition to work experience.
• Strong technology proficiency with Microsoft Suite (Excel, Word), databases, and ability to learn quickly, including our CRM database, financial planning software, performance and account aggregation applications, investment and custodial platforms and portfolio management software.
• Exceptional planning, organizational, time and project management skills, ability to juggle conflicting priorities
• Outstanding verbal and written communication skills
• Good quantitative and qualitative analytical aptitude, to take on more advanced responsibilities.

 Qualifications:

• Passion for learning about the financial services industry and/or demonstrated interest in Wealth Management
• Excellent problem-solving skills, thinks critically in order to make reasoned judgments before taking action
• Superior relationship management skills; positive and professional demeanor.
• Client-focused with a strong commitment to delivering exceptional service, exceeding expectations
• Resourceful and able to navigate through roadblocks strategically leveraging resources
• Strong attention to detail with high degree of accuracy
• Highly motivated to learn and contribute
• Solid work ethic with history of taking initiative creating quality work product
• Trustworthy and able to work with discretion when dealing with highly personal and confidential data
• Excellent interpersonal and oral skills with innate customer service and team orientation.

Company Contact:

Interested Candidates should send resume via email to:

Linda McLaughlin

Partner, Practice Management & Operations

856.216.8444, ext. 102

linda@mclaughlinpw.com

www.mclaughlinpw.com